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The Business Page

Welcome to the business page, a blog where I'll take you behind the scenes of greater Rochester's fast-changing economy. My name is Ben Rand, and I intend to introduce you to some of the personalities, concepts and events that make news in business here. I've been a business reporter for eight years in Rochester and a journalist for 18, working in four states. I grew up in Pittsford, but moved away after college for about a decade. My wife and I live in Irondequoit with our two children.

Friday, October 28, 2005

Ferry Ferry, How Does Your Garden Grow?

The update on Rochester's ferry service to Toronto is stirring up a new round of I Told You So's. Easy to see why: The service lost $4.2 million in the first six months since the federal court auction that conveyed ownership of the boat to Rochester taxpayers. To some, this news is apocalyptic: A certain radio talk show host derides the service as the "Flower City Flop" and the "Fast Failure" and pretty much guarantees a permanent deficit. "It will sail forever in the red," he writes. His echo chamber chimes in with comments such as "this boat is sinking faster than the Titanic!"

All of which may or may not prove to be correct. But the ferry's report does not provide enough information to draw those conclusions with such certainty. (To be fair, there's also not enough information to justify a bullish outlook, either.) The company disclosed just three pieces of financial information: Revenue, operating expenses and start-up expenses, and operational data on ridership. That is a tiny amount of information, compared to the volumes required by public companies every quarter. Eastman Kodak Co. for instance, recently provided investors with 35 pages of financial and operational information. It's more than enough information to make your head hurt. (Here's Kodak's report to investors: .)

The Ferry's loss fairly should be viewed against a challenging backdrop – the boat re-sailed in the midst of the travel season, without the benefit of a substantial marketing plan to go with it. The summer is obviously an important season, if you consider that airlines fly more than a million people in those two months alone. The start-up factor is not inconsequential. There's a reason why retailers report sales on what they call a "same store" basis: To factor out the flurry of activity when a new location opens.

It probably is important also to note that Rochester's ferry isn't the only service experiencing growing pains. The Lake Express,, which runs between Milwaukee and Muskegeon, Mich., had to cancel some trips to smooth out the ride and invest in technology. It seems some passengers were complaining of seasickness. . Another Lake Michigan ferry, the S.S. Badger, much farther north, is also working hard to attract attention of ridership. . That ferry can hardly be called fast. It runs at a whopping 18 miles per hour. But it's been in business since 1952, according to the web site. Comparing those two services to Rochester financially is difficult. Both are privately owned and apparently do not release financial information.

It's dangerous to extrapolate too much, given the differences in markets, but the passenger ferry business is apparently one that continues to hold opportunity. For example, beginning in 2007 ferries similar to the one running in Rochester will connect the Hawaiian islands. The four-deck ships will have a capacity of 900 people and approximately 250 cars, trucks and buses on two vehicle decks. The Hawaiian vessels are being built by Austal Ships, the same Australian firm that built Rochester's ferry. For a list of other Austal customers, go to

So does this mean taxpayers should not be worried or have questions? Of course not. It's just that, like much in life, nothing is as simple as it seems.


Blogger Mark Frisk said...

"The summer is obviously an important season, if you consider that airlines fly more than a million people in those two months alone."

First, summer is longer than two months. Second, in July of 2005 alone, U.S. airlines carried over 62 million domestic passengers. The Rochester airport serves about 2.5 million passengers per year. Not sure what you're talking about here.

12:51 PM, October 30, 2005  
Blogger 1Bigcoach said...

This comment has been removed by a blog administrator.

12:36 PM, November 03, 2005  
Blogger 1Bigcoach said...

That person on the radio needs to go to therapy..

The ferry may not be all perfect but it is a step in the right direction.

Upstate MUST brand itself as a place to come rather than a place to leave. Lets use the media as a way to get more people using the ferry rather than complaining about it.

Our friend in Canada have a lot to offer and so do we, so lets dump the radio person and sell our great area.

12:39 PM, November 03, 2005  

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